When a payment is declined, you will often see a pending transaction in your bank account. This is normal, and will go away automatically. It does not mean the payment was successful. When your payment is successful you will always receive an email from Midjourney with your receipt and invoice.
Payments can fail for a variety of reasons. If you're having trouble making a payment, try please these troubleshooting steps:
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Check Card Information: Ensure that all card details, including your name, card number, CVC, and expiration date, are entered correctly.
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Verify Billing Address: Make sure your billing address matches what's on file with your card issuer. Even small differences in the address can cause payment issues.
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Funds and Limits: Confirm that you have enough funds in your account and haven’t hit any spending limits that may be set on your card.
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Bank Approvals: If everything seems correct, your bank might still be declining the transaction. You can call the number on the back of your card and ask for Midjourney transactions to be whitelisted.
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Try Another Card: If possible, use a different card to try making the payment again.
If you've reviewed all your billing info and contacted your bank but still face payment issues, please reach out to our billing support team.