You're eligible for a refund only if you've used less than 20 GPU minutes throughout the lifetime of your account. This includes both Fast/Turbo and Relax time.
If you qualify for a refund, you'll automatically see the option to request one when you cancel your subscription. If you don't see the refund option, we're unable to provide a refund.
Refund eligibility does not apply if your account is suspended or terminated due to a violation of our Terms of Service or Community Guidelines.
Refund processing may take up to 10 business days, depending on your bank's processing times, but you'll receive a refund confirmation email from Midjourney within a few minutes.
If you encounter any error messages, wait an hour and try again—your renewal payment might still be processing. If the issue persists, contact billing support for assistance.