You're eligible for a refund only if you've used less than 20 GPU minutes throughout the lifetime of your account. This includes both Fast/Turbo and Relax time.
If you qualify for a refund, you'll automatically see the option to request one when you cancel your subscription. If you don't see the refund option, we're unable to provide a refund.
Refund eligibility does not apply if your account is suspended or terminated due to a violation of our Terms of Service or Community Guidelines.
Refund processing may take up to 10 business days, depending on your bank's processing times, but you'll receive a refund confirmation email from Midjourney within a few minutes.
Before requesting a refund, make sure to cancel any other plan changes you have scheduled using the Cancel Change button.
If you encounter any error messages, wait an hour and try again—your renewal payment might still be processing. If the issue persists, contact billing support for assistance.